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FAQ

Frequently Asked Questions (faqs) Related to Renting a Car in Crete.

If you do not find a question that interests for you,
write to us at office@rentcar.gr.com
and we will answer as soon as possible.

RentCar Auto-Tsixlas includes the mandatory vehicle coverage according to the current legislation, vehicle passenger insurance and third party insurance.

Collision Damage Waiver (CDW) is also included and theft with a deposit.

The deposit also applies to the following damages or services: damage to the wheels, types, windows, under the car, loss of keys, taxi or towing services if there’s an accident or the battery needs to be refilled.

The only persons authorized to drive the vehicle are those included as the main or additional driver in the rental contract.
If you would like to add a driver during your trip, please let us know to include this person in the contract. The new driver must also have a valid driving.

Bear in mind that the insurance (vehicle insurance) will not cover incidents caused by an unauthorized driver.

No. The contract establishes the rental period. If the car is returned before the end of this period, the customer will not be refunded for the days of hire not used.

Driver must be 21+ years old, with driver’s license held for minimum 2 years, for car groups A, B, C and 23+ years old, with 3 years driving license, for all other car groups.

The maximum driver’s age is 73 years.

All drivers must present a valid driver’s EU license or international license (for non-EU drivers) and a valid ID card or passport. Drivers should also have a credit card in their name.

There is no minimum rental period and you can hire a vehicle on an hourly basis, but the minimum applicable cost is for 1 days’ hire. You can choose the collection and return times when reserving the vehicle.

All rentals are paid on spot the day of car pick-up, unless otherwise instructed by the reservations department.

No, there is no cancellation fee. However, you are required to give at least 2-days prior notice if you wish to cancel your reservation.

In case of a breakdown or an accident you should call to RentCar Auto-Tsixlas (all contact information will be provided the first day of the rental). You should explain the problem to our representative as clearly as possible. Help will be sent to your location as soon as possible. You should remain close to your vehicle until assistance arrives. If there is a problem that cannot be fixed on spot, a replacement vehicle will be provided.

In case of a flat tire during the rental, the replacement of a flat tire with a spare is clearly a responsibility of the renter. If the tire is punctured from neglectful driving or by driving on off track roads or non-asphaltic roads the renter will be charged with the expense of the replacement and repair of the tire. In any other case, the cost of the repair/replacement of the tire will be returned to the renter.

Transporting and driving the car outside the main island of Crete is not allowed.

– Driving under the influence of alcohol / drugs
– Going over a STOP sign or Red light
– Going over or overtaking on double solid road lines
– Driving Off the Road (asphalt only road permitted)
– Loss of Car Key – 100 euros penalty
– Fines written out by law enforcement agencies

NO! The road to Balos has a 10 km off-road section, insurance does not apply on this road. For damage to the car, a surcharge will be charged depending on the injury!

Cars are returned with the same fuel level as when delivered. Usually we deliver the car with at least ¼ fuel in tank.

All fines of which the drivers themselves are guilty are paid solely by the renter.

In the event of a rental extension, you must notify RentCar Auto-Tsixlas as early as possible of your decision. All contact information will be provided by our agents on the day of car pick-up. Notification required at least 24 hours prior to return date.